Refund policy

Return window

You may request a return within 14 calendar days after your order is delivered.

Holiday returns

Eligible purchases made November 23 through December 24, 2026 may be returned through January 15, 2027, or within 14 calendar days after delivery, whichever is later. Purchases made outside this holiday period follow our standard 14-calendar-day return policy.

Eligibility

Items must be unworn, unwashed, and in the condition you received them, with original tags and packaging. Proof of purchase is required. Sale items are eligible for return under this policy. Gift cards are not returnable.

How to start a return

All returns require authorization. Email customer@stitchish.com with your order number and the item(s) you would like to return. If your return is approved, we will email you return instructions and the return address. Items sent without authorization cannot be accepted.

Return shipping

For returns that are not due to our error, you are responsible for return shipping costs, and original shipping charges are not refundable. We recommend a trackable shipping service; we are not responsible for returns lost in transit.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email customer@stitchish.com with your order number and photos. We will cover the return shipping and provide a replacement or a full refund, including original shipping charges. This does not limit any rights you have under applicable law.

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order.

Refunds

After we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact customer@stitchish.com.