Shipping policy

Where we ship

We ship to addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, or international destinations.

Processing time

Orders are processed and shipped within 1-3 business days (Monday-Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day. If we are unable to ship your order within this time, we will email you with an updated shipping date and give you the option to cancel for a full refund.

Shipping rates

Free standard shipping is available on orders of $75 or more, after discounts and before taxes. For orders under $75, the shipping charge is calculated at checkout based on your address and the service you select. Faster services, where offered, are charged at the rate shown at checkout.

Carrier and tracking

Orders ship with USPS. You will receive a shipping confirmation email with tracking once your order ships. Carrier delivery times are estimates, not guarantees.

Address accuracy

Please check your shipping address before completing your order. Contact us right away at customer@stitchish.com if you need to correct it; we cannot change an address once an order has shipped.

Lost, damaged, or incorrect shipments

If your package arrives damaged, appears lost, or contains the wrong item, email customer@stitchish.com with your order number (and photos, for damage) and we will make it right. See our Return and Refund Policy for details.

Questions

Email customer@stitchish.com.